Refund policy

Change-of-mind returns

If you buy online as a consumer, you can usually cancel an order within 14 days after receiving it, without giving a reason. To do so, email contact@ohmamy.com with your order number and a clear statement that you wish to cancel. Please send the item back within 14 days after telling us you are cancelling.

Contact us before sending anything back so we can provide the correct return address and instructions. Please include your order number and pack the item securely. Do not send returns to our registered business address unless we specifically instruct you to do so.

Return shipping and condition

For a change-of-mind return, you arrange and pay for the return postage. We recommend using a tracked service and keeping proof of posting. You are responsible for the item until it reaches us. You may handle the item as you would in a shop to check its nature, characteristics and function; we may make a lawful deduction from your refund if handling beyond this reduces its value.

Some items are excluded from the statutory cancellation right, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. We will explain any applicable exception on the product page or when you contact us. Your rights if an item is faulty or misdescribed still apply.

Refunds

For a valid cancellation, we refund the price paid for the returned item and the cost of our least expensive standard delivery option for that order. We do not refund any extra amount paid for a faster delivery option. We make the refund to the original payment method within 14 days after we receive the returned goods, or after you provide evidence that you sent them back, whichever is earlier. We may wait until one of those events has happened.

Faulty, damaged or incorrect items

If an item is faulty, damaged on arrival, not as described or incorrect, contact us as soon as you can at contact@ohmamy.com with your order number and a description of the problem. Photos are helpful but not required to contact us. We will explain the next step and arrange a remedy in line with your statutory rights. We cover reasonable return costs when the goods are faulty or we sent the wrong item; please contact us before posting the item so we can provide a label or agree the return method.

Exchanges

To ask for an exchange, email us with your order number and the item you would like instead. Exchanges depend on availability. If a direct exchange is not possible, we will explain the return and refund process so you can place a new order.

Contact

Oh Mamy is operated by DIGI GOAT LTD, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. Email contact@ohmamy.com or call +44 7361 589852.